STORY DISCOVERY FAQs
About STORY DISCOVERY
What is STORY DISCOVERY?
STORY DISCOVERY is the loyalty programme for guests of STORY Hospitality participating hotels, delivered as part of the Global Hotel Alliance GHA DISCOVERY programme.
Members can enjoy recognition, member-only rates, exclusive offers, DISCOVERY Dollars (D$), Local Offers and Experiences, and tier benefits across participating STORY Hospitality hotels and the wider GHA DISCOVERY collection.
Is STORY DISCOVERY part of GHA DISCOVERY?
Yes. STORY DISCOVERY is connected to GHA DISCOVERY, the loyalty programme of Global Hotel Alliance. This means STORY DISCOVERY members are recognised not only at participating STORY Hospitality hotels but also across participating GHA DISCOVERY hotels worldwide.
Members can earn and spend DISCOVERY Dollars (D$) at more than 1.000 participating GHA DISCOVERY hotels in more than 100 countries and enjoy benefits according to their membership tier and the applicable programme terms.
Which STORY Hospitality hotels are participating in STORY DISCOVERY?
All hotels under STORY Hospitality
• STORY Seychelles in Mahé Seychelles.
• STORY Rabat in Rabat, Morocco.
• STORY Le Carrousel Rabat, in Rabat, Morocco.
• The H Dubai, in Dubai, UAE
• Fishermans Cove Resort (currently closed under full renovation), in Mahe, Seychelles
• Al Maya Island & Resort, in Abu Dhabi, UAE
Is there a fee to join STORY DISCOVERY?
No. Joining STORY DISCOVERY is free. Guests simply need to sign up online or at the property, accept the applicable STORY DISCOVERY and GHA DISCOVERY Terms & Conditions, and provide the required membership information.
How can I join STORY DISCOVERY?
Guests can join STORY DISCOVERY through the STORY Hospitality website, participating STORY Hospitality hotel websites, the GHA DISCOVERY website or app, or during a stay at a participating hotel.
Once enrolled, members should use the same email address and membership number whenever they book or stay, so that benefits, DISCOVERY Dollars (D$), nights, eligible spend and brand stays are correctly registered.
Do I need a separate GHA DISCOVERY account?
No. STORY DISCOVERY is part and is connected to GHA DISCOVERY.
Can I use an existing GHA DISCOVERY account with STORY DISCOVERY?
Yes. If a guest is already a GHA DISCOVERY member, they need to use their existing GHA DISCOVERY membership when booking and staying at all participating STORY Hospitality hotels.
Members should not create duplicate accounts. If a duplicate account is created, the member should contact GHA DOSCOVERY Customer Care to request account support or consolidation, subject to GHA DISCOVERY rules.
Your STORY DISCOVERY Account
How can I reach the STORY DISCOVERY Customer Care team?
For questions related to STORY DISCOVERY membership, guests should contact the GHA DISCOVERY Customer Care team.
For booking-specific questions, guests may also contact the participating hotel directly.
I can’t log in to my account – what should I do?
If a member has forgotten their password, they can reset it by following these steps:
• Visit the login page on the STORY Hospitality website.
• Click “Forgot your password?”
• Enter the email address linked to the membership account.
• Follow the reset link sent by email. Members should also check their spam or junk folder.
If the member still cannot access the account, they should contact GHA DISCOVERY Customer Care.
How can I view my account status?
Members can log in to their STORY DISCOVERY account dashboard to view:
• Current tier status and tier benefits
• DISCOVERY Dollars (D$) balance and transaction history
• Eligible nights, eligible spend and brand stays
• Upcoming and past bookings where available
• Personal details and stay preferences
Do you issue STORY DISCOVERY membership cards?
No physical membership cards are required. Members can access their digital membership card through their online account or the GHA DISCOVERY app.
The membership number appears in selected membership communications.
Can I update my personal details and preferences?
Yes. Members can update their profile details and stay preferences in their online account. For details that cannot be changed online, such as name corrections, members should contact GHA DISCOVERY Customer Care and may be asked to provide identification.
Can I request the deletion of my membership?
Yes. Members may request deletion of their personal data and membership account, subject to applicable privacy laws and the GHA DISCOVERY Privacy Policy.
Requests should be sent to the STORY Hospitality Data Protection contact at [email protected]. Once a membership is deleted, the member will no longer be able to access STORY DISCOVERY benefits, DISCOVERY Dollars (D$), tier recognition or account history.
What are the Terms & Conditions of STORY DISCOVERY?
The STORY DISCOVERY Terms & Conditions and Privacy Policy should be published on the STORY Hospitality website and linked from each participating hotel website.
Because STORY DISCOVERY operates as part of GHA DISCOVERY, members should also review the applicable GHA DISCOVERY Terms & Conditions.
Booking Direct and Member Benefits
What benefits do STORY DISCOVERY members get when booking directly?
STORY DISCOVERY members receive additional benefits when booking through eligible direct channels, subject to availability and the applicable Terms & Conditions. These may include:
• Member Rates or member-only savings on eligible stays
• DISCOVERY Dollars (D$) on eligible spend
• Complimentary Wi-Fi
• Access to exclusive Stay Offers, Local Offers and Experiences
• Tier-based benefits such as room upgrades, late check-out, early check-in and welcome amenities, depending on membership tier.
• For Titanium Members 10% discount on F&B services.
How can I book the STORY DISCOVERY Member Rate?
Members should log in before booking and select the STORY DISCOVERY Member Rate where available. The rate may be displayed on participating STORY Hospitality hotel websites, the STORY Hospitality website, the GHA DISCOVERY website or app, and other eligible direct channels.
Which booking channels qualify for STORY DISCOVERY benefits?
Eligible direct channels normally include:
• Rack rates and other published rates.
• Best available rates (BAR).
• Website rates on brand.com and ghadiscovery.com.
• Corporate rates.
• Conference, meetings and incentive rates.
• Government, military, UN, embassy rates.
• Hotel employee and staff rates.
• Friends and Family Rates
Bookings made through online travel agencies, wholesalers, tour operators or other third-party channels do not qualify for any benefits, DISCOVERY Dollars (D$) or tier progression, unless specifically stated in the applicable Terms & Conditions.
Can I receive benefits if I book through an online travel agency or third-party website?
Some basic recognition may be offered at the hotel’s discretion, but bookings made through online travel agencies or third-party channels are not eligible for DISCOVERY Dollars (D$), tier progression, Member Rates, upgrades, early check-in, late check-out or other benefits.
Members should book directly whenever possible to access the full STORY DISCOVERY experience.
Does STORY DISCOVERY partner with airlines or other businesses?
As part of GHA DISCOVERY, members have access to selected global partner benefits, which can include travel, financial services, dining, retail or lifestyle partners depending on the current GHA DISCOVERY partner portfolio.
STORY Hospitality may also introduce local partnerships or hotel-specific benefits in the future.
What are Local Offers and Experiences?
Local Offers and Experiences are curated opportunities that help members enjoy the destination through dining, wellness, culture, leisure or lifestyle moments.
For STORY Hospitality, this is especially important because STORY Hotels & Resorts are built around local culture, art, design, cuisine and meaningful destination experiences. To experience our Local Offers & Experiences.
Membership Tiers and Progression
What are the STORY DISCOVERY membership tiers?
STORY DISCOVERY follows the GHA DISCOVERY tier structure:
| Tier | How to qualify | Earn D$ | Typical key benefits | D$ validity |
| Silver | Upon joining | 4% | Member Rates, exclusive offers, Local Offers and Experiences, complimentary Wi-Fi | 12 months |
| Gold | 2 eligible stays or USD 1,000 eligible spend | 5% | Silver benefits plus increased D$ earning | 18 months |
| Platinum | 10 eligible nights or USD 5,000 eligible spend or 2 eligible brands | 6% | Gold benefits plus Room upgrade subject to availability, late check-out until 3:00 pm subject to availability, welcome amenity, Local Offers and Experiences | 24 months |
| Titanium | 30 eligible nights or USD 15,000 eligible spend or 3 eligible brands | 7% | Double room upgrade subject to availability, early check-in from 11:00 am subject to availability, complimentary breakfast, late check-out until 4:00 pm subject to availability, guaranteed room availability where applicable, share Titanium status, selected brand benefits | 24 months |
• Silver: upon joining
• Gold: after 2 eligible stays or USD 1,000 net eligible spend
• Platinum: after 10 eligible nights, USD 5,000 net eligible spend or stays with 2 eligible brands
• Titanium: after 30 eligible nights or USD 15,000 net eligible spend or stays with 3 eligible brands
Tier requirements are subject to GHA DISCOVERY Terms & Conditions and may change.
Can I earn nights, spend credit, brand stays credit or DISCOVERY Dollars (D$) on stays before I joined STORY DISCOVERY?
No. Members start earning from the date they enroll. Stays completed before enrollment do not count toward tier progression and do not earn DISCOVERY Dollars (D$).
Does my first stay count toward tier progression?
Yes. A member’s first eligible stay after joining STORY DISCOVERY counts toward tier progression and DISCOVERY Dollars (D$), provided the stay meets the applicable eligibility rules.
Members should add their membership number at booking, check-in or check-out.
How long will it take for my nights, spend credit or brand stays credit to appear in my account?
Eligible nights, spend credit, brand stays credit and DISCOVERY Dollars (D$) are normally posted after the stay has been checked out. As a practical standard, members should allow up to 48 hours after check-out.
Can I share my tier status with another member?
Titanium members may be able to share their tier status with another member according to GHA DISCOVERY rules. The shared status benefit is available once per calendar year and remains valid for the period defined by the programme.
Members should check the current GHA DISCOVERY Terms & Conditions before sharing status.
Complimentary Breakfast
Who is eligible for complimentary breakfast?
Complimentary breakfast is generally a Titanium-level benefit only at participating brands or hotels that offer this benefit and when bookings made directly on the STORY Hospitality website or any GHA DISCOVERY channels.
All STORY Hospitality hotels are offering complimentary breakfast for Titanium members.
At which STORY Hospitality hotels is complimentary breakfast offered for Titanium members?
• STORY Seychelles
• STORY Rabat
• STORY Le Carrousel Rabat
• The H Dubai
• Al Maya Island & Resort
Can I receive complimentary breakfast if I am not staying overnight?
No. Complimentary breakfast, where offered, is a stay benefit and can only be used as part of an eligible overnight stay.
How many people benefit from complimentary breakfast?
Where offered, complimentary breakfast normally applies to the member and one registered adult guest staying in the same room, for a maximum of two adults per eligible room.
Additional guests, children, extra rooms or visitors may be charged according to the hotel’s breakfast policy.
What room rate do I book to receive complimentary breakfast?
In order to avail complementary breakfast as a Titanium members, members should book on the Story Hospitality direct channels or the GHA DISCOVERY website and App.
Which booking channels qualify for complimentary breakfast?
Only via STORY Hospitality website or participating hotel websites, or the GHA DISCOVERY website or app.
Are additional guests or rooms eligible for complimentary breakfast?
No. Additional guests in the same room and guests in additional rooms will be charged the regular breakfast rate unless the hotel has a separate offer or policy.
Does complimentary breakfast apply to room service or takeaway?
No. Complimentary breakfast is available only in the designated hotel restaurant or breakfast venue, unless the hotel has expressly stated otherwise.
Can members transfer the breakfast benefit or nominate others?
No. The benefit is not transferable. Only the eligible member and one registered overnight guest staying in the same room may use the benefit.
Dining Savings
Who is eligible for dining savings?
Dining savings may be offered by participating brands to Titanium members only and only at participating outlets.
What are the participating outlets?
• STORY Seychelles: Eden, Seyshima, Trader Vicks, Vascos, 1502, Sessel SPA.
• STORY Rabat: Le Bar, Le Saffran Restaurant, Le SPA
• STORY Le Carrousel Rabat: Sole by Casa Jose, Lobby Bar, Azala SPA, Kaito Rooftop.
• The H Dubai: The H Bar, Eat & Meat, The Gallery, Diademas, Glow, Urban on 4, SPA.
• Al Maya Island & Resort: Restaurant.
How much can I save on dining?
Dining savings from 10% at participating outlets for eligible Titanium members, subject to outlet terms, blackout dates and exclusions.
Can I receive dining savings if I am not staying overnight?
No, dining savings are available only as part of an eligible overnight stay.
How do I receive dining savings at each outlet?
Eligible members should present their digital STORY DISCOVERY or GHA DISCOVERY membership card before requesting the bill. The hotel team will verify the member’s tier and apply the saving according to the outlet’s policy.
Are there any restrictions or blackout dates for dining savings?
Yes. Restrictions may apply to in-room dining, banquets, catering, special events, festive menus, public holidays, private dining, third-party-operated outlets, promotional menus, beverages, delivery or takeaway.
Members should check the individual outlet’s terms before dining.
Do savings apply to takeaway, delivery or room service?
Dining savings are for dine-in experiences only unless a specific outlet states otherwise.
Can my personal guests benefit from dining savings even if they are not members?
Dining savings may be applied to one bill per table when the eligible member is present and dining with the group. The member must present the digital membership card and settle or authorise the bill according to the outlet’s rules.
DISCOVERY Dollars (D$)
What are DISCOVERY Dollars (D$)?
DISCOVERY Dollars (D$) are the rewards currency of GHA DISCOVERY and STORY DISCOVERY. Members earn D$ during an eligible stay and can use them toward eligible purchases at participating hotels.
What are DISCOVERY Dollars (D$) worth?
Each D$ is worth USD 1. When earning or spending in another currency, the applicable exchange rate is determined according to programme and hotel rules.
D$ cannot be exchanged for cash and cannot be refunded in cash.
How do I earn DISCOVERY Dollars (D$)?
Members earn D$ during eligible stays at participating hotels, excluding taxes, fees and other non-eligible charges. The earning rate depends on membership tier:
• Silver: 4%
• Gold: 5%
• Platinum: 6%
• Titanium: 7%
Members must provide their membership number when booking, at check-in or at check-out. Promotional D$ may have separate earning rules and expiry dates.
Is there a minimum amount of D$ required to redeem?
Yes. Members need at least D$10 to redeem. Redemptions are usually made in whole D$ amounts and applied toward eligible charges.
Where can I redeem DISCOVERY Dollars (D$)?
Members can redeem D$ at all STORY Hospitality hotels and other participating GHA DISCOVERY hotels for eligible charges, subject to hotel and programme rules.
Eligible charges may include stays, upgrades, dining, spa or other hotel services where available. Non-eligible charges, third-party outlet charges, taxes or certain fees may be excluded.
Can I use D$ to pay for part of my stay?
Yes. Members can normally use D$ as part payment for eligible charges during eligible stay (if member book through OTA, they are not allowed to redeem D$) and pay the remaining balance by another accepted payment method.
How many rooms are eligible for earning DISCOVERY Dollars (D$)?
To earn D$, the room must be reserved in the member’s name and the member must provide the membership number. If a member books multiple rooms under the same name, up to two rooms may be eligible for D$ earning, provided the member is staying overnight at the hotel and the charges are eligible.
If two members share a reservation and pay separately, each member may earn D$ on their own eligible paid portion, subject to hotel and programme rules.
When do my DISCOVERY Dollars (D$) expire?
Standard D$ validity depends on the member’s tier:
• Silver: 12 months
• Gold: 18 months
• Platinum: 24 months
• Titanium: 24 months
Promotional D$ may expire earlier and will follow the terms of the relevant promotion.
What should I do if some of my DISCOVERY Dollars (D$) haven’t been credited?
Members should first allow the normal posting time after check-out (48hours). If D$ have not appeared, the member can submit a missing-stay or missing-D$ claim through their account or contact GHA DISCOVERY Customer Care.
Claims should include the member number, hotel name, stay dates, booking confirmation, invoice and proof of payment. Claims are normally subject to a time limit. Please check the Terms & Conditions.
Room Benefits and Recognition
Do STORY DISCOVERY members receive room upgrades?
Room upgrades are tier-based and subject to availability at check-in. Platinum members may be eligible for a one-category upgrade, and Titanium members may be eligible for a two-category upgrade, subject to programme rules, hotel availability and hotel discretion.
Upgrades may exclude specialty suites, villas, residences, multi-bedroom units, club benefits or other room categories defined by the hotel.
Do STORY DISCOVERY members receive early check-in?
Titanium members may be eligible for early check-in from 11:00 am, subject to availability and the applicable Terms & Conditions. Members should request early check-in before arrival.
Do STORY DISCOVERY members receive late check-out?
Platinum members may be eligible for late check-out until 3:00 pm, and Titanium members may be eligible for late check-out until 4:00 pm, subject to availability and hotel discretion. Members should request late check-out at reception upon arrival.
Does STORY DISCOVERY offer guaranteed room availability?
Titanium members may be eligible for guaranteed room availability when booking an eligible rate at least two days before arrival, subject to GHA DISCOVERY rules, hotel participation, extraordinary demand dates and availability restrictions.
Do members receive welcome amenities?
Platinum and Titanium members may receive a local or hotel-inspired welcome amenity at participating hotels, subject to availability and hotel policy.
Do all benefits apply to multiple rooms in the same booking?
No. Stay benefits such as upgrades, early check-in, late check-out and welcome amenities normally apply only to one room, and specifically to the eligible member’s room.
Practical Questions
Can I combine STORY DISCOVERY benefits with other promotions?
Benefits, Member Rates and D$ earning or redemption may not be combinable with all promotions, packages, group rates, corporate rates, long-stay rates, vouchers or third-party offers. The terms of the specific rate or promotion will apply.
Do group bookings, meetings or events earn DISCOVERY Dollars (D$)?
Group bookings, meetings, events, banquets and catering are also eligible from D$ earning.
Do taxes, service charges and fees earn DISCOVERY Dollars (D$)?
No. D$ are normally calculated on net eligible spend and do not include taxes, service charges, fees, gratuities or other non-eligible charges.
Can I earn D$ on spa, dining or beach club spend?
Members may earn D$ on eligible hotel spend charged to the room or paid at participating eligible outlets, subject to hotel and programme rules. STORY Hospitality should confirm eligible outlets and charging procedures for each hotel.
Can children or minors join STORY DISCOVERY?
Membership age requirements follow GHA DISCOVERY Terms & Conditions and local laws. STORY Hospitality should confirm the minimum age before publication.
Can I transfer DISCOVERY Dollars (D$) to another member?
Yes but D$ transfers are subject to GHA DISCOVERY rules. Members should check the current Terms & Conditions or complete the Transfer on the GHA DISCOVERY App.
What happens if I cancel my booking?
Cancelled bookings do not earn D$, nights, eligible spend or brand-stay credit. Cancellation fees, no-show charges or deposits are not be eligible for D$ earning or tier progression, unless the Terms & Conditions state otherwise.
What happens if I check out early?
Members earn credit only on eligible nights and eligible spend actually consumed and paid, subject to the hotel’s cancellation or early-departure policy.
Will STORY DISCOVERY benefits be available immediately after joining?
Members are eligible for Silver level benefits upon enrolment.
How will STORY DISCOVERY protect my personal data?
STORY Hospitality and GHA DISCOVERY will process member data according to applicable privacy laws and the published Privacy Policy. Members should review and agree the Privacy Policy before joining and can contact the Data Protection contact for privacy requests at [email protected].